FAQ

Q1

What guarantee do you offer?
We offer a 100% satisfaction guarantee to our customers. If you are unhappy about any aspect of the job we have done, simply give us a ring we will come back to check it out for you.

Q2

Why choose Duct Masters?
• Have your ducts cleaned by the best in the business. Duct Masters is the only Quality endorsed Duct Cleaning Company in Melbourne, Victoria (Certified by SAI Global, License No. QEC 24558)
• Your heating & cooling system are in safe hands—with 10 years of expert experience in Commercial & Residential Duct Cleaning in Melbourne and an extensive network within the air-conditioning industry, we are the company you can trust.
• Clean your system without a mess! With the latest duct cleaning technology and equipment imported from US, you can be assured of an outstanding job with minimal stress.

Q3

What qualification do you have for duct cleaning?
We are the active member of NADCA (National Air Duct Cleaning Association), and have carried out jobs in the Austin Hospital in Heidelberg, the AMP building in Collins St, in Coles’ Endeavour Hills store, and at Melbourne Airport as well as many others.

Q4

What do you do?
• We clean the system starting with the Return Air Duct
• We clean the Fan Motor
• We clean individual vents and connecting duct work
• We sanitise the system with a natural Tea Tree compound

Q5

Are there any hidden costs?
No, the price we quote you is the price you pay and is inclusive of GST. There are no hidden costs for your duct cleaning.

Q6

How do I know it’s safe to let your technicians into every room in my house?
You don’t need to worry, as all our technicians have current police checks for your peace of mind.

Q7

Are you fully insured?
We have $2,000,000 in public liability insurance.

Q8

Are you guys nice or easy to deal with?
Yes, all of our staff at Duct Masters are friendly and professional and here to help. If you have enquiries, simply give us a ring or fill out a form on our website and one of our friendly staff will help you with your enquiry.

Q9

Do you offer pensioner or senior discount?
Yes, we do! We appreciate the contribution of our respected senior citizens and as we care about people needing a bit extra help, we offer pensioner and senior discount.

Q10

Who are Duct Masters?
We are actively “Promoting healthy indoor air quality, reducing allergies and improving people’s daily life”. This is our mission and it is the passion that drives Duct Masters to continuously strive for excellence. This is why Duct Masters exists.